一个多月了，GRE送分显示未到，怎么办

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申请Vanderbilt的Ph.D.,截止日期是1月15日。12月15日就提交了T、G送分的订单。可是网申状态到现在还是G分缺失，但T送到了。

想让小秘帮忙查，可人家却说We are not able to confirm receipt of your specific application materials.Due to the large volume of mail we receive at this time of year, we simply cannot check on the receipt of specific items.. 1point3acres.com/bbs

这可怎么办啊？不知道是真没送到呢，还是送到了还没整理出来。有类似经历的童鞋吗？求指导啊！！！